Buying from a seller you found on Instagram?

How SafiSend checks sellers

Every badge and number on a SafiSend storefront is either verified by us or counted from real orders. Sellers cannot edit them.

Identity verified

The seller showed a national ID or passport and a selfie, reviewed by a person. We keep only the outcome, the document type and the last four digits.

Payment verified

The seller’s bank or M-Pesa payout account was verified by our payment partner, and the name matches their ID. This is what unlocks paying online.

Registered business

The seller provided a business registration number and certificate, which we reviewed.

Orders completed

Orders delivered or collected through SafiSend. Sellers cannot type this number; it is counted from real orders.

% delivered

Of orders sent out for delivery, the share confirmed with the buyer’s delivery code. Shown only after 20 deliveries so a new seller is not judged on one bad week.

Dispute rate

Problems reported by buyers per completed order, shown after 20 completed orders.

Selling since

The month of the seller’s first completed order on SafiSend.

Pay on delivery

You pay the rider when your order arrives. New sellers start with small limits that grow as they verify and deliver.

If something goes wrong

Every order page has a delivery code the rider must enter, and a way to report a problem to us. We never hold your money: pay-on-delivery is paid to the rider, and M-Pesa payments go through our licensed payment partner.